Shipping policy

hipping & Returns Policy

Shipping Policy

At BeBetterCo.NZ LTD, we aim to provide you with a seamless shopping experience and fast, reliable shipping. Please review our shipping policy below.

Processing Times:

  • Orders are processed within 1-3 business days (excluding weekends and public holidays).

  • During peak seasons or product launches, processing times may be slightly extended.

Shipping Times & Rates:

  • New Zealand: Standard shipping (2-5 business days) – Free within New Zealand

  • Australia: Standard shipping (5-10 business days) – Flat rate: $19.00 NZD

Tracking Information:

  • Once your order has been shipped, you will receive a confirmation email with tracking details.

  • Please allow up to 24 hours for tracking updates to appear in the system.

Lost or Delayed Shipments:

  • If your order is delayed beyond the expected timeframe, please contact our support team at [bebetterinfo@yahoo.com].

  • BeBetterCo.NZ LTD is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.

Returns & Exchanges Policy

Your satisfaction is important to us. If you are not happy with your purchase, we offer a hassle-free return and exchange policy.

Eligibility for Returns & Exchanges:

  • Items must be returned within 30 days of delivery.

  • Products must be unused, in original packaging, and with tags attached.

  • Items marked as final sale or customized products cannot be returned.

How to Initiate a Return:

  1. Email [insert email] with your order number and reason for return.

  2. Our team will provide you with a return authorization and instructions.

  3. Ship the item back using a trackable service. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refund Process:

  • Once we receive and inspect your return, a refund will be processed to your original payment method within 5-7 business days.

  • Shipping fees are non-refundable.

Exchanges:

  • Exchanges are subject to stock availability.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please notify us within 7 days of delivery with photos, and we will arrange a replacement or refund.

For any further questions, reach out to us at [insert email].